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Privacy & security policy

In this Privacy statement references to “we” “us” and “our” is Loyal Insurance Services Ltd trading as Insurance2go or Square Pound Limited who is a sister company of Loyal Insurance Services Ltd

Insurance2go is a trading name of Loyal Insurance Services Ltd.

Insurance2go Business is the trading name of Square Pound Ltd.

In this Privacy statement references to “we” “us” and “our” is Loyal Insurance Services Ltd trading or Square Pound Limited.

The “administrator” is Citymain Administrators Ltd for Insurance2go and Burnett & Associates Ltd for Insurance2go Business, their contact information can be found under “Contact us” below. To view the administrator’s full privacy policy please visit www.spbuk.com

Collection of information

We take your privacy very seriously and promise to respect your personal information. Information is collected fairly and lawfully in accordance with the Data Protection Act 2018and General Data Protection Regulation. We collect the following personal information: name, address, email, telephone number, bank sort code and account number directly from you when you ask for a quote or in the process of the purchase of a product. Loyal Insurance Services Ltd and Square Pound Ltd do not retain this data.

Who we share the information with & why

We pass your personal information to our policy administrator who will share the data with the following organisations for:

Direct marketing

Where prior consent has been obtained from you we may instruct our administrator to send you direct marketing communications about insurance products or related services on our behalf. This may be in the form of email, post, SMS, telephone or targeted online advertisements. Any marketing will be reasonable and proportionate. You have a right to prevent direct marketing of any form at any time. This right can be exercised by following the opt-out links in electronic communications, or by contacting us directly.

Dealing with other people

If you would like someone else to be able to deal with your policy for you on a regular basis, please contact our administrator.

Monitoring & recording of emails & telephone calls

Our administrator may record telephone calls for monitoring and training purposes to assist in preventing and detecting fraud.

Data storage security

All personal information collected by us is done so securely with security systems to prevent unauthorised access. We take security very seriously and we use one of the strongest available security systems to protect your communications with us. Whenever you fill in an online form, such as a request for a quote, it is automatically protected using something called a Secure Socket Layer ("SSL") between your computer and ours. SSL works in the following ways:

Security

Please be on your guard for suspicious emails. If you do receive an email asking you to submit account or security details (such as a credit/debit card number or password) or if you are suspicious in any way of any communication, you are asked to provide over the internet in connection with Insurance2go please Contact Us. If you wish to discuss any matter set out in this document, please contact our administrator.

Contact us

You will find most questions answered in our Frequently Asked Questions.

Insurance2go

For sales queries please contact our sales team

Insurance2go Business

For billing queries, change of details and claims please contact our administrator

For sales queries please contact our sales team

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