When to tell us about a change
Ideally, you should let us know as soon as possible when one of these details have changed:
- Home address
- Email address
- Device details
- Payment details
Upgrading your device
If you have changed your device you may be able to update your cover if your new device meets the eligibility criteria of the policy. Your premium and excess levels may change depending on the value of your new device.
How to change your policy
Our friendly customer service agents are on hand to help if you need to change any details. You can contact us using the details below;
- Call on 0333 999 7905. We are available 9am to 5:30pm Monday to Saturday, but if you can't call us at these times, you can;
- Email us on at firstname.lastname@example.org or;
- Write to us at Citymain Administrators Ltd, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3FQ.
Why it's important to keep your policy up to date
If you were to make a claim and your details do not match the ones we have on record for you, then your claim may be declined.