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Updating your policy

To ensure there's no delay if you need to make a claim, it's important you keep us up to date should any of the details that you gave us when creating your policy have changed.

If you were to make a claim and your details do not match the ones we have on record for you, then your claim may be declined and policy cancelled. 

When to tell us about a change

Ideally, you should let us know as soon as possible when one of these details have changed: 

Our friendly customer service agents are on hand to help if you need to change any details and you can contact us using the details below;

Upgrading your device

If you have changed your phone we would happily consider changing your policy.  Your premium and excess levels may change depending on the value of your new phone.

For example, if you have had an iPhone 7 32GB for three years and have recently upgraded to an iPhone 11 256GB, your monthly Full cover premium would increase from £5.99 to £9.99. This is because the new device is worth more and if therefore more expensive to repair or replace.

You may upgrade to a device that is in the same price banding as your previous phone - for example a Google Pixel 4 to a Samsung S20 128GB - and your premium would not change.

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