If you were to make a claim and your details do not match the ones we have on record for you, then your claim may be declined and policy cancelled.
When to tell us about a change
Ideally, you should let us know as soon as possible when one of these details have changed:
- Home address
- Email address
- Device details
- Payment details
Our friendly customer service agents are on hand to help if you need to change any details and you can contact us using the details below;
- Give our team a call on 0333 999 7905. We are available 9am to 5:30pm Monday to Saturday, but if you can't call us at these times, you can;
- Email us on at firstname.lastname@example.org or;
- You can write to our claims handling team at Citymain Administrators Ltd, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3FQ.
Upgrading your device
If you have changed your phone we would happily consider changing your policy. Your premium and excess levels may change depending on the value of your new phone.
For example, if you have had an iPhone 7 32GB for three years and have recently upgraded to an iPhone 11 256GB, your monthly Full cover premium would increase from £5.99 to £9.99. This is because the new device is worth more and if therefore more expensive to repair or replace.
You may upgrade to a device that is in the same price banding as your previous phone - for example a Google Pixel 4 to a Samsung S20 128GB - and your premium would not change.