Both insurance2go and O2 Phone Insurance are designed to protect your mobile phone against unexpected events such as accidental damage, theft, loss, and breakdown. However, there are some important differences in pricing, flexibility, eligibility, and the types of devices they cover.
If you're considering phone insurance, here's how insurance2go compares with O2 Insure.
What Is O2 Phone Insurance?
O2 Insure is a mobile phone insurance product available to eligible O2 customers. Policies can be added when purchasing a device from O2 or, in some circumstances, shortly after purchase. O2 offers different levels of cover, including Damage Cover and Full Cover.
What O2 Insurance Typically Covers
- Accidental damage
- Theft
- Loss (Full Cover only)
- Worldwide cover
- Next-day replacement options on eligible claims
Key Limitations
- Primarily aimed at O2 customers.
- Insurance must generally be added when purchasing an eligible device or within a limited period afterwards.
- Cover focuses on the insured mobile device rather than wider gadget protection.
What Is Insurance2go Phone Insurance?
Insurance2go provides standalone mobile phone insurance that can be purchased independently of your mobile network. Whether you're with O2, EE, Vodafone, Three, or another provider, you can insure eligible new or refurbished phones through Insurance2go.
What Insurance2go Covers
- Accidental damage
- Theft and loss (Full Cover)
- Mechanical breakdown
- Liquid damage
- Worldwide cover
- Unlimited claims (subject to policy terms)
Key Benefits
- Premiums from £1.99 per month.
- Available regardless of network provider.
- Cover available for new and refurbished phones.
- Phones up to three years old can be insured when the policy is taken out.
- Unlimited claims throughout the policy term.
- Your premium will not increase if you make a claim
insurance2go vs O2 Insurance: At a Glance
|
Feature |
O2 Insure |
insurance2go |
|
Available to all UK mobile customers |
No |
Yes |
|
Accidental damage cover |
Yes |
Yes |
|
Theft cover |
Yes |
Yes |
|
Loss cover |
Yes |
Yes |
|
Mechanical breakdown |
Yes |
Yes |
|
Worldwide cover |
Yes |
Yes |
|
Cover refurbished phones |
Check eligibility |
Yes |
|
Unlimited claims |
Not advertised |
Yes |
|
Monthly price from |
£3 Per month |
£1.99 per month |
|
Independent of network |
No |
Yes |
The Biggest Difference: Flexibility
O2 Insure
O2 insurance is designed to work alongside your O2 mobile purchase. This can be convenient if you prefer managing your phone and insurance through a single provider.
However, eligibility is linked to O2 devices and purchase windows, which may limit your options if you've bought your phone elsewhere.
insurance2go
Insurance2go is independent of your mobile network. This means you can switch providers, buy your device directly from a retailer, or own a refurbished phone while still arranging cover.
For many customers, this flexibility makes it easier to choose insurance based purely on cover and price rather than network affiliation. You won’t have to change insurance provider if you change your network.
Price Comparison
O2 Insure
- Damage Cover from £3 per month.
- Full Cover available from £6 a month
insurance2go
- Essential Cover from £1.99 per month.
- Full Cover options available including theft and loss protection from £4.99 a month
- Depending on your device and cover requirements, standalone insurance may provide a lower-cost option while still offering comprehensive protection.
Claims and Customer Support
O2 Insure
- Online claims process through My O2.
- Next-day replacement available on eligible claims.
insurance2go
- Unlimited claims subject to policy terms.
- 94% claim approval rate.
- Dedicated specialist phone insurance provider.
Which Is Better Value?
O2 Insure offers convenience for customers purchasing devices directly through O2. The ability to add insurance during checkout and manage claims through the O2 ecosystem may appeal to some users.
insurance2go may offer better value for customers looking for:
- Lower starting premiums.
- Cover independent of their network.
- Protection for refurbished devices.
- Unlimited claims.
- A wider choice of policy options.
Key Takeaways
- O2 Insure is designed primarily for O2 customers and can be convenient when purchased alongside a device.
- insurance2go is available regardless of network provider and offers cover for new and refurbished phones.
- insurance2go premiums start from £1.99 per month compared with O2 cover starting from £3 per month.
- Both providers offer protection against accidental damage, theft, loss and worldwide risks depending on the policy selected.
- The biggest difference is flexibility, with Insurance2go offering cover independent of your mobile network.
Flexible Phone Insurance That Works Around You
With Insurance2go, you can:
- Get cover from £1.99 per month.
- Insure eligible new and refurbished phones.
- Enjoy protection against theft, loss, accidental damage and breakdown.
- Benefit from unlimited claims and a 94% claim approval rate.
- Stay protected regardless of which mobile network you use.