Award‑Winning Protection: Insurance2Go Wins Best Personal Lines Insurer

Held at London’s iconic Grosvenor House, the awards celebrate the very best that the UK insurance industry has to offer — from customer service to innovation and value. This year, Insurance2Go stood out thanks to our commitment to clear, honest protection and service that genuinely puts customers first.

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While winning a national award is a huge honour, what really makes this achievement special is the feedback we receive from the people who matter most: you.

Rated Excellent on Trustpilot

Customers consistently highlight how simple our policies are to understand, how quick and easy it is to make a claim, and how supported they feel when things go wrong.

Net Promoter Score: 79

This score reflects how likely customers are to recommend us to others — and it’s something we are incredibly proud of. Your loyalty tells us we’re doing things right.

A Year of Improvements — With More to Come

Over the last year, we’ve invested heavily in making our products and services even better:

• clearer policy information
• faster claims handling
• improvements to the digital experience
• enhanced protection across a growing range of devices

As our lives become increasingly connected through phones, tablets, laptops, smartwatches and more, we’re focused on offering protection that keeps pace — and continues to deliver great value and peace of mind.

And we’re not stopping here. This award marks a fantastic milestone, but we’re already working on new developments to make insuring your tech even easier.

A Message from Our CEO

Lorraine Higham, CEO of SPB UK (the group behind Insurance2Go), shared her thoughts on the win:

“This award is a fantastic achievement for Insurance2Go. It represents not just industry recognition, but the trust our customers place in us every day. Our teams work incredibly hard to deliver protection that truly works for consumers, and this award reflects that commitment.”

 Thank You for Being Part of Our Journey

Whether you’ve been with us for years or just joined us recently, thank you. Your feedback, support, and loyalty drive everything we do.

This award inspires us to raise the bar even further — delivering smarter, faster, more transparent protection for the devices you rely on most.

Here’s to an exciting year ahead!