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Citymain Admin RE

You’ve may have seen Citymain Admin RE on your bank statement and wondered who they are. Citymain Administrators Ltd is the company who look after Insurance2go’s mobile phone and gadget insurance schemes.

They work on behalf of Insurance2go’s Underwriter to take payments from you and also process any claims you make on your policy.

Insurance2go and Citymain Administrators Ltd are part of a group and owned by SPB UK & Ireland Limited. We even share the same office.

What makes us different to many gadget insurance company’s is that when you buy an insurance policy, pay your premiums and then make a claim, you are dealing with the same group of businesses. As a collective, we don't just deal with your policy and take the payments, we also organise and fulfil any repair or replacement device through our internal brands.

Citymain Address

 

Insurance2go Address

3000 Lakeside, North Harbour,
Western Road,
Portsmouth, Hampshire,
PO6 3EN

 

3000 Lakeside, North Harbour,
Western Road,
Portsmouth, Hampshire,
PO6 3EN

Why keep insuring your mobile phone with insurance2go

The Rising Cost of iPhone repairs & Samsung repairs

The following table shows the cost of an iPhone screen replacement in the United Kingdom, as provided by Apple Authorised Service Providers.  If you have any other damage to your iPhone, you’ll pay additional costs.

iPhone Model

 

Screen Repair Cost

iPhone 13 Pro Max

 

£316.44

iPhone 13 Pro

 

£266.44

iPhone 13

 

£266.44

iPhone 13 mini

 

£216.44

 

   

iPhone 12 Pro Max

 

£316.44

iPhone 12 Pro

 

£266.44

iPhone 12

 

£266.44

iPhone 12 mini

 

£216.44

 

 

 

iPhone 11 Pro Max

 

£316.44

iPhone 11 Pro

 

£266.44

iPhone 11

 

£196.44

 

 

 

iPhone XS Max

 

£316.44

iPhone XS

 

£266.44

iPhone X

 

£266.44

iPhone XR

 

£196.44

 

 

 

iPhone 8 Plus

 

£166.44

iPhone 8

 

£152.44

 

 

 

iPhone 7 Plus

 

£166.44

iPhone 7

 

£152.44

Samsung Galaxy Screen Replacement Costs

Samsung Model

 

Screen Repair Cost

Galaxy Z-fold 3

 

£409.00

Galaxy Z-fold 2

 

£519.00

Galaxy Z-Flip 3

 

£279.00

     

Galaxy S21

 

£209.00

Galaxy S21 +

 

£219.00

Galaxy S21 Ultra

 

£259.00

     

Galaxy S20

 

£229.00

Galaxy S20 +

 

£249.00

Galaxy S20 Ultra

 

£269.00

Galaxy S20 FE0

 

£164.00

Galaxy Note 20 Ultra

 

£269.00

     

Galaxy S10

 

£229.00

Galaxy S10 +

 

£249.00

Galaxy S10 e

 

£189.00

     

Galaxy 9

 

£219.00

Galaxy 9 +

 

£229.00

     

Galaxy 8

 

£209.00

Galaxy 8 +

 

£219.00

     

Galaxy A72

 

£109.00

Insurance2go FAQs

New devices and handsets are the norm these days - with all major manufacturers releasing new models every year. Whilst incremental improvements to their specifications are not as vast in each annual release as they were a few years ago, the prices of the top of the range modern handsets are now in excess of £1,000.

 Making an investment in the latest technology is becoming an expensive past-time, and we believe the decision to take out insurance to protect your phone should become an important consideration for most.

Most new devices are purchased with a connected contract - i.e. as part of a bi-annual upgrade or new phone contract, with one of the network providers. If you then accidentally drop it resulting in a cracked screen, or are unfortunate enough to lose or damage your phone, you're left with a pretty large monthly bill which you're obliged to pay without your nice shiny piece of tech (or at least one with a few dents and scratches!).

Whilst you'll have to stump up a monthly premium (or pay it off in a lump sum) to insure your mobile, and bear in mind there will also be an excess payment if the worst does happen, this is a drop in the ocean compared to having to find another £1,000 to replace your phone.

It is important to ensure you take out appropriate cover to suit your individual needs, and is why we've chosen to offer two policy cover levels.
Each of our mobile phone insurance policies have a series of benefits which come as standard:

  • If you're prone to dropping your phone you'll get accidental damage cover to protect against a cracked screen or LCD damage
  • You're also covered in case of malicious damage and liquid damage to your device
  • We'll help you if your phone develops a fault or suffers a mechanical breakdown
  • We cover the accessories you get when the phone is purchased - up to £150
  • Unlimited Worldwide Insurance Cover.
  • We offer cover for you & your immediate family when using the handset

For complete peace of mind our Full Cover policy also insures you against loss, theft, unauthorised mobile payments (up to £100) and unauthorised calls/messages/downloads (up to £1000). You also get unlimited claims as standard across both policies.

Check out the Insurance Policy Information Documents in the comparison table above for full details of what is included, and for information about what is not covered.

Whilst we can help bring peace of mind when it comes to protecting your phone, there are some things you can do to keep your device safe, for example, purchasing a sturdy case for your phone can help protect it against bumps and scrapes.

Additionally, when taking your device anywhere with you, you should keep it hidden and out of sight in your bag or pocket to deter pickpockets. You should never leave your phone unattended or in the possession of people you do not know or trust. If you must leave your device in the car, ensure your phone is out of sight and the vehicle is locked and all doors and windows are closed.

We also recommend that you regularly back up your device. Should the worst happen and you lose, or have your phone stolen, your contacts, messages, emails and photos will be up to date to the point you last backed up your phone.

You can purchase a mobile phone insurance policy, as long as your child permanently resides with you and you own the device and can provide proof of purchase if you need to make a claim.

To see a full list of our exclusions, take a look at our Terms & Conditions.

You can purchase a mobile phone insurance policy if the mobile was originally purchased in the UK and is less than 36 months in age, and you meet our other criteria for buying a policy.

In the event of a claim you will have to provide the original proof of purchase and a gifting letter from the person who bought you the mobile phone.

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