• It's up to three years old

We’ll cover your tablet provided you bought it new or refurbished with a warranty in the last three years. Once insured, your coverage can continue even after the device is more than 3 years old.

• It's in good working order

Your iPad Pro must be in good working order at the start of the insurance policy term.

• You bought it in the UK

This means any UK VAT-registered company.

• You are at least 18 years old

We can only enter into contracts with people aged 18 or over.

Once you're covered, filing a claim is quick and simple through our 24/7 online claims portal. It's designed to be straightforward, so you can submit your claim and track its status anytime, anywhere.

Prefer to speak with someone? Our friendly claims team is here to assist you. You can reach them directly by calling 0333 999 7905 or emailing claims@citymain.com. They're available Monday to Saturday from 9am to 5:30pm and are ready to guide you through the process.

Yes! If your refurbished iPad Pro was purchased from a UK VAT-registered retailer in the last 36 months and came with a warranty, it qualifies for iPad Pro insurance.

Yes, you can cancel your policy. Here’s how it works:

• Within 14 days of your policy starting (or receiving your insurance documents, whichever is later), you can cancel for a full refund if no claims have been made.
• After 14 days:
  Annual policy: You'll receive a refund for the remaining period of cover, as long as no claims have been made.
  Monthly policy: No refund is available once the policy has started.

To cancel your policy:

• Phone: 0333 999 7905 (local rate call)
• Email: info@citymain.com