Customer Service Line

0333 999 7905

Mon - Sat 9.00AM - 5.30PM

How do I make a claim?

  • Q
  • How do I make a claim?

  • A
  • To make a claim, you can use our simple online claims portal which is available 24 hours a day. You can also use it to track the status of your claim at a time convenient to you.

    Online Claim

    Alternatively, you can contact the Citymain claims team directly:

    By phone: 0333 999 7905 (local rate call, 9am – 5.30pm Monday – Saturday).
    By email: (9am – 5.30pm Monday – Saturday) 
    By post: Citymain Administrators Ltd, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3FQ