Customer Service Line

0333 999 7905

Mon - Sat 9.00AM - 5.30PM

When does the insurance policy end?

  • Q
  • When does the insurance policy end? 

  • A
  • The insurance is for a period of 12 months from the date of purchase or renewal. The policy  will continue until you cancel it with us by email, fax, post or telephone. This does not affect your 14 day statutory right to cancel. 

    Please note that if you do cancel the policy, the handset will no longer be covered against any  major eventualities that the policy covers (such as theft, loss, accidental damage or  unauthorised calls). 

    Cover will terminate upon receipt of your notice of cancellation by the Administrator and  providing there has been no claim then you will receive a pro rata refund of the premium  (subject to your 14 day Statutory right to cancel).