Customer Service Line

0333 999 7905

Mon - Sat 9.00AM - 5.30PM

Important Information

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  • Important Information 

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  • The Sale of Goods Acts lay down several conditions that all goods sold by a trader must  meet. The goods must be of satisfactory quality, as described and fit for purpose. 


    Your statutory rights are limited which is why we offer insurance (not just an extended  warranty) specially designed to protect your mobile phone (but not e.g. accessories or car  kits), against the risks of theft, accidental damage (including water damage), breakdown, loss  and unauthorised calls following a valid theft claim whilst being used in the United Kingdom (and worldwide for a maximum of 90 days in any one year) by you as the company or  partnership who owns the mobile phone covered by this policy or an authorised user who is a  registered employee who has been given your express authorisation to use the mobile phone.  


    The Mobile Phone Insurance offered on this site is underwritten by certain Lloyd’s syndicates  managed by Jubilee Managing Agency Limited. Registered in England number 04434499.  Registered office: Jubilee Managing Agency Limited, Sidcup House, 12-18 Station Road,  Sidcup, Kent DA15 7EX. Jubilee Managing Agency Limited is authorised and regulated by the  Financial Conduct Authority and is entered on their register under number 226696. Because  the cover is insured you may be entitled to compensation from the Financial Services  Compensation Scheme for your insurance benefits if the insurers become insolvent or are  unable to meet their obligations. Further details are obtained from the Financial Services  Compensation Scheme website or by phone at 020 7892 7300.  Alternatively, you may write to: Financial Services Compensation Scheme, 7th floor Lloyds  Chambers, Portsoken Street, London E1 8BN.


    Other Insurance (including some elements of household insurance) may be available for your  mobile phone other than from the insurer whose cover is offered on this site. 


    Your mobile phone insurance will not be automatically terminated in the event of a claim being made. 


    Like all policies, there are some things this insurance does not cover. Importantly these may  include; inappropriate use, wear and tear or gradual deterioration of the phone, cosmetic  damage to the phone, claims not accompanied by a Crime Reference Number, any claim  made in excess of 2 working days of discovering the event or from return to the UK where the  incident occurred outside of the UK any claim form not returned within 30 days of notifying the  claim, and any claim where the user is under the age of 16. Any handset more than 12  months old at the time of purchasing the insurance, as evidenced by the relevant proof of  purchase. There is an excess on each and every claim as specified in the policy document.  The maximum liability for any claim cannot exceed the replacement value of your phone up to  a maximum of £1000 including VAT. Theft claims will not be paid unless reported to the  appropriate local Police authority and your Network within 24 hours of discovering the incident  and if the theft is from an unattended vehicle unless the vehicle is locked and the phone is  completely hidden from view within a glove compartment or boot, from unoccupied premises  unless there is evidence of forced entry, from the person unless force, or threat of violence is  used or if the theft is in a public place if you leave the phone unattended. You are required to  take all reasonable precautions to protect the phone against theft, loss or damage. Premiums will be as confirmed and agreed by you at the time of purchase and will be collected by Insurance2Go. 


    You have a right to cancel the insurance by giving written notice of cancellation within 14 days of the receipt of confirmation of insurance cover to the Citymain Administrators Limited (“the Administrator”) at Building 3000, Lakeside, Western Road, Portsmouth, Hampshire, PO6 3FQ. quoting your mobile phone number. If you do not exercise this right to cancel then your rights and hose of the insurer to cancel this insurance cover thereafter are that you may cancel this  insurance at any time by giving notice of cancellation, in writing or by telephone, to the  Administrator. Cover will terminate immediately on receipt of your cancellation.   


    If you need to make a claim under the insurance, please contact the Administrator at the  above address or on 0333 999 7905 (local rate call).