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How do I make a complaint?

  • Q
  • How do I make a complaint?

  • A
  • We welcome all queries and questions. Please contact us at:  

    • Email: info@insurance2go.co.uk  
    • Post: Insurance2Go, Enterprise House, Isambard Brunel Road, Portsmouth, PO1 2RX  
    • Tel: 0333 999 7905 (local rate call) Monday to Friday 9:00am-5:30pm 

    Please be assured that we treat each enquiry confidentially and that we will endeavour to  answer you as fully and promptly as possible. Any information provided will only be used for  the purpose for which it was submitted. 

    At Insurance2Go, Customer Service is our number one priority. It is always our aim to  investigate and resolve customer problems as quickly as possible. However, we do  appreciate that at certain times you may feel it is necessary to make a complaint. If you wish  to do so, in the first instance please email or write to us via the details listed above. In your correspondence, please ensure that you state your name, address, mobile number and daytime contact telephone number. 

    We will strive to resolve your complaint immediately or at least by the close of business the  working day following receipt of your complaint. However, should it prove impossible to reach  a solution within that timeframe, you will be sent a letter acknowledging receipt of your  complaint within 5 working days, stating who will deal with it and outlining our complaints  procedure. Once we have resolved your complaint, we will issue a final response in writing. 

    If you are not satisfied with our response, you can refer your complaint for independent  assessment, within 6 months, to: Financial Ombudsman Service, South Quay Plaza, 183  Marsh Wall, London, E14 9SR. 

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