Customer Service Line

0333 999 7905

Mon - Sat 9.00AM - 5.30PM


Claims Procedures: How to make an insurance claim with Insurance2go?

Please note: failure to observe these may invalidate your claim.


All Claims:

The facility to claim online (link below) is available at any time and there is no requirement to notify the claim by phone before doing so. Please ensure you complete the claim form fully and follow the instructions on the form.

Please note that any fraudulent claims will always be reported to the Police.


 Online Claim Form



We take a robust approach to fraud prevention in order to keep premium rates down so that you do not have to pay for other people’s dishonesty. If any claim under this insurance is fraudulent or is intended to mislead, or if any misleading or fraudulent means are used by you or anyone acting on your behalf to obtain benefit under this insurance, your right to any benefit under this insurance will end, your policy will be cancelled and we will be entitled to recover any benefit paid and costs incurred as a result of any such fraudulent or misleading claim.

Insurers and their agents share information with each other to prevent fraud and for underwriting purposes via an anti-fraud register. In the event of a claim, the information that you supply may be placed on a register and made available to participants.

Please note that any fraudulent claims will always be reported to the Police.


Claim Requirement

In respect of theft or loss of your mobile phone:

In respect of all claims:


Replacement Equipment

In the event that your claim is authorised and your mobile phone is replaced or deemed beyond economical repair and will, therefore, have to be replaced, we will do our best to replace it with an identical high quality fully refurbished item. Should this not be possible we will replace it with a high quality fully refurbished item of comparable specification or the equivalent value.
Please note it may not always be possible to replace your mobile phone with the same colour.

Please note that where a replacement item has been issued and the original mobile phone is subsequently recovered, the original mobile phone legally becomes the property of the Insurer and must be returned to the claims administrator immediately.



Other insurance

If at the time of a valid claim under this policy there is another insurance policy in force which covers you for the same loss, we may seek to recover some or all of our costs from the other Insurer. You must give us any help or information we may need to assist us with our loss recoveries.



Contacting the claims team

By phone: 0333 999 7905 (local rate call, 9am – 5.30pm Monday – Saturday).

By email: (9am – 5.30pm Monday – Saturday).

By post: Citymain Administrators Ltd, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN.