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Privacy & Security

Privacy statement

In this Privacy statement references to “we” “us” and “our” is Loyal Insurance Services Ltd trading as Insurance2go or Square Pound Limited who is a sister company of Loyal Insurance Services Ltd

The “administrator” is Citymain Administrators Ltd for Insurance2go and Burnett & Associates Ltd for Square Pound Limited, their contact information can be found under “Contact us” below. To view theadministrator’s full privacy policy please visit www.spbuk.com

 

Collection of Information

We take your privacy very seriously and promise to respect your personal information. Information is collected fairly and lawfully in accordance with the Data Protection Act 1998 and General Data Protection Regulation. We collect the following personal information: name, address, email, telephone number, bank sort code and account number directly from you when you ask for a quote or in the process of the purchase of a product. We do not retain this data.

 

Who we share the information with and why

We pass your personal information to our policy administrator who will share the data with the following organisations for:

  • Managing and administering the insurance policy and services that we supply – in the case of insurance products this will include underwriting, reinsurance and claims handling purposes and may include disclosing your information to other insurers, reinsurers, regulatory authorities or to our agents who provide services on our behalf.

  • Considering any application for products you may make and to help in making credit-related decisions about where appropriate;

    financial risk assessment, money laundering checks, compliance and regulatory reporting and fraud prevention;

  • assisting in making decisions on insurance proposals, other products and any claims made by you, members of your household, and others connected with your insurance proposals and claims

  • disclosure which is required or permitted by law;

  • any such third party who provides benefits or services to you under or in connection with our agreement with you

  • credit reference or fraud prevention agencies

  • marketing purposes where you have indicated you are happy to receive notice of relevant marketing promotions.

 

Direct marketing

Where prior consent has been obtained from you we may instruct our administrator to send you direct marketing communications about insurance products or related services on our behalf. This may be in the form of email, post, SMS, telephone or targeted online advertisements. Any marketing will be reasonable and proportionate. You have a right to prevent direct marketing of any form at any time. This right can be exercised by following the opt-out links in electronic communications, or by contacting us directly.

 

Dealing with other people

If you would like someone else to be able to deal with your policy for you on a regular basis, please contact our administrator.

 

Monitoring and recording of emails and telephone calls

Our administrator may record telephone calls for monitoring and training purposes to assist in preventing and detecting fraud.

 

Data Storage Security

All personal information collected by us is done so securely with security systems to prevent unauthorised access. We take security very seriously and we use one of the strongest available security systems to protect your communications with us. Whenever you fill in an online form, such as a request for a quote, it is automatically protected using something called a Secure Socket Layer ("SSL") between your computer and ours. SSL works in the following ways:

  • It prevents impersonation – you can tell that you are using a genuine SSL site by the padlock symbol at the bottom of the screen. Clicking on either the padlock of the image opposite will reveal our Registration Certificate that is issued be Verisign, a leading Internet security company.

  • It encrypts data – as soon as your computer has recognised our computer they encrypt all information that is passed between them. Data encryption means that no one else can read or change your information as it travels over the internet.

  • It prevents scrambling – SSL uses a Message Authentication Code to prevent anyone tampering with the site. Your computer will always check this code before it takes a message from us. This means that if anyone tried to interfere with a message, your computer would not recognise the code and would alert you.

     

Security

Please be on your guard for suspicious emails. If you do receive an email asking you to submit account or security details (such as a credit/debit card number or password) or if you are suspicious in any way of any communication, you are asked to provide over the internet in connection with Insurance 2 Go please Contact Us. If you wish to discuss any matter set out in this document, please contact our administrator.

 

Contact Us

You will find most questions answered in Frequently Asked Questions.

Insurance2go

For billing queries, change of details and claims please contact our administrator.

Email: help@insurance2go.co.uk

Post: Citymain Administrators Ltd, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN

Telephone: 0333 999 7905 (local rate call) Monday to Saturday 9:00am-5:30pm

 

For sales queries please contact our sales team:

Email: help@insurance2go.co.uk

Post: Citymain Administrators Ltd 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN

Telephone: 0333 999 7905 (local rate call) Monday to Saturday 9:00am-5:30pm

 

Square Pound Limited

For billing queries, change of details and claims please contact our administrator.

Email: admin@burnett.co.uk

Post: Burnett & Associates Ltd, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN

Telephone: 0333 999 7905 (local rate call) Monday to Saturday 9:00am-5:30pm

 

For sales queries please contact our sales team

Email: sales@loyalinsurance.co.uk

Post: Burnett & Associates ltd 3000 Lakeside, North Harbour, Western Road, Portsmouth PO6 3EN

Telephone: 02393 092 903 (local rate call) Monday to Saturday 9:00am-5:30pm