Mobile Insurance FAQs
Is there an age limit on the mobile phone I want to insure?
What am I insured for?
I got my mobile phone on a contract, will you cover the full replacement value of the phone?
I have a mobile phone as a gift, can I insure it?
Which makes and models of mobile phones do you cover?
Who are Citymain?
How do I make a claim?
What information is required when I make a claim?
How will I know when my claim is authorised?
When will my excess be collected?
How much is the excess?
Is there a limit on the number of claims I can make?
How long will it take to process my claim?
How long will my item take to be replaced?
How long will my item take to be repaired?
Will my replacement be new or refurbished?
Who is covered under my insurance policy?
Am I still covered if I upgrade/change the mobile phone on cover?
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