Mobile Insurance FAQs
What am I insured for?
Is there an age limit on the mobile phone I want to insure?
Can I take out insurance if I bought my mobile phone from eBay or another auction site?
If I have bought a mobile phone as a gift and want to insure it, whose name should the insurance be in?
What is an IMEI number and how do I find out the IMEI of my mobile phone?
I got my mobile phone on a contract, will you cover the full replacement value of the phone?
Can I take out insurance if I live outside the UK?
Can I insure a mobile phone bought outside of the UK?
Which makes and models of mobile phones do you cover?
Can I add another handset to my policy?
How much is the excess?
Is there a discount if I insure more than one mobile phone?
How do I make a claim?
Do I need a proof of purchase if I make a claim?
Is there a limit on the number of claims I can make?
How long will it take for my claim to be processed?
What should I do if I need to make a claim at the weekend when the call centre is closed?
Are the replacement handsets brand new?
Who is covered under my insurance policy?
What should I do if I don't receive my policy documents?
If I have moved how do I inform you of my new address?
Am I still covered if I upgrade/change the device on cover?
Can I change the date of my Direct Debit if I pay monthly?
When does my insurance policy end?
If I take out an annual policy will it renew automatically in 12 months time?
If I don't want my annual policy to renew how do I stop it?
How do I cancel my Insurance policy?
Who are Citymain?
Who are WorldPay?
How do I make a complaint?
Demands and Needs Statement
Can I cover a “rooted” phone under this policy?
What does immediate family mean?
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