defaqto 2015 - 5 star mobile phone insurance

Contact Us

Before calling or sending an email have a look at our Frequently Asked Questions as most queries will be answered here. View FAQs

For claims
Online

The facility to claim online (link below) is available at any time and there is no requirement to notify the claim by phone before doing so. Please ensure you complete the claim form fully and follow the instructions on the form.

Online Claim Form

By phone

0333 999 7905 (local rate call)

or 02392 287 005 (9am-5:30pm, Monday-Friday)

By email

claims@citymain.com (9am-5:30pm, Monday-Friday)

By post

The Insurance2go claims team
Citymain Administrators Ltd
Enterprise House
Isambard Brunel Road
Portsmouth
PO1 2RX

For billing queries, change of details, cancellations (including renewals)
By phone

0333 999 7905 (local rate call)

or 02392 287 005 (9am-5:30pm, Monday-Friday)

By email

help@insurance2go.co.uk (9am-5:30pm, Monday-Friday)

For sales queries
By phone

0333 999 7905 (local rate call)

or 02392 287 005 (9am-5:30pm, Monday-Friday)

By email

help@insurance2go.co.uk (9am-5:30pm, Monday-Friday)

For business insurance queries
By email

sales@loyalinsurance.co.uk (9am-5:30pm, Monday-Friday)