Laptop Insurance FAQs and Important Information
Demands and Needs Statement
What am I insured for?
Can I take out insurance if I bought my laptop, iPad or tablet from eBay or another auction?
Is there an age limit on the laptop, iPad or tablet I want to insure?
Why shouldn’t I cover my laptop, iPad or tablet under my household insurance?
If I have bought a laptop, iPad or tablet as a gift and want to insure it, whose name should the insurance be in?
How do I find out my Serial number?
Can I insure my laptop, iPad or tablet if I live outside the UK?
Which makes and models of laptop, iPad or tablet do you cover?
Can I add another laptop, iPad or tablet to my policy?
Can I use the Manual Direct Debit Mandate to send in my bank details instead of entering them on the website screen?
How much is the excess?
Is there a discount if I insure more than one laptop, iPad or tablet?
How do I make a claim?
Do I need a proof of purchase if I make a claim?
Is there a limit on the number of claims I can make?
How long will it take for my claim to be processed?
Are the replacement laptops, iPads or tablets brand new?
Who is covered under my insurance?
What should I do if I don’t receive my policy documents?
If I have moved how do I inform you of my new address?
Am I still covered if I change the item on cover?
Can I change the date of my Direct Debit if I pay monthly?
When does my insurance policy end?
If I take out an annual policy will it renew automatically in 12 months time?
If I don’t want my annual policy to renew how do I stop it?
Who are Citymain?
Who are WorldPay?
How do I make a complaint?
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