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FAQs
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Mobile FAQS
- What am I insured for?
- Is there an age limit on the mobile phone I want to insure?
- Can I take out insurance if I bought my mobile phone from eBay or another auction site?
- If I have bought a mobile phone as a gift and want to insure it, whose name should the insurance be in?
- What is an IMEI number and how do I find out the IMEI of my mobile phone?
- I got my mobile phone on a contract, will you cover the full replacement value of the phone?
- Can I take out insurance if I live outside the UK?
- Can I insure a mobile phone bought outside of the UK?
- Which makes and models of mobile phones do you cover?
- Can I add another handset to my policy?
- How much is the excess?
- Is there a discount if I insure more than one mobile phone?
- How do I make a claim?
- Do I need a proof of purchase if I make a claim?
- Is there a limit on the number of claims I can make?
- How long will it take for my claim to be processed?
- What should I do if I need to make a claim at the weekend when the call centre is closed?
- Are the replacement handsets brand new?
- Who is covered under my insurance policy?
- What should I do if I don't receive my policy documents?
- If I have moved how do I inform you of my new address?
- Am I still covered if I upgrade/change the device on cover?
- Can I change the date of my Direct Debit if I pay monthly?
- When does my insurance policy end?
- If I take out an annual policy will it renew automatically in 12 months time?
- If I don't want my annual policy to renew how do I stop it?
- How do I cancel my Insurance policy?
- Who are Citymain?
- Who are WorldPay?
- How do I make a complaint?
- Demands and Needs Statement
- Important Information
-
Laptop
- How do I purchase insurance?
- Why shouldn't I cover my computer under my household insurance?
- How can I pay for my insurance?
- Who are WorldPay?
- How does a Direct Debit payment work?
- Is it possible to change the date that my Direct Debit payment comes out of my bank account?
- What if I have difficulty entering my bank details?
- I have a business bank account. Can I set up my Direct Debit in the normal way?
- I am not the sole signatory on the bank account. Can I set up my Direct Debit in the normal way?
- Can I use the Manual Direct Debit Mandate to send in my bank details instead of entering them on the website screen?
- Who do I send the Manual Direct Debit Mandate to, when I have completed it?
- What if I have difficulty entering my personal details?
- What if I have difficulty entering my computer details?
- What am I insured for?
- How much is the excess?
- Will my annual policy automatically renew after the 12 month period?
- Can I insure my laptop or tablet PC if I live outside the UK?
- How can I check if the transaction was successful and my payment has gone through?
- How do I cancel my insurance policy?
- How is Citymain authorised to take money from my bank account?
- How do I get another copy of my policy documents?
- What if I do not receive any Email confirmation?
- What if I do not have a facility to print the documents from the Email confirmation?
- If I have a question or query what do I do?
- How long will it take for someone to reply to my question or query?
- How do I make a claim?
- What is involved in making an insurance claim?
- Can I make a claim on behalf of someone I know?
- How can I report theft or malicious damage to the police?
- How long will it take for my claim to be processed?
- How can I check the status of my insurance claim?
- How do I make a complaint?
- Demands and Needs Statement
- Is there an age limit on the laptop and tablet PC I want to insure?
- Can I take out insurance if I bought my laptop or tablet PC from eBay or another auction?
- Important Information
- How do I find out my Serial number?
- Which makes and models of laptop and tablet PC do you cover?
- Can I add another laptop and tablet PC to my policy?
- Is there a discount if I insure more than one laptop or tablet PC?
- Do I need a proof of purchase if I make a claim?
- Is there a limit on the number of claims I can make?
- What should I do if I need to make a claim at the weekend when the call centre is closed?
- Are the replacement laptop and tablet PC brand new?
- Who is covered under my insurance?
- What should I do if I don’t receive my policy documents?
- If I have moved how do I inform you of my new address?
- Am I still covered if I change the item on cover?
- Can I change the date of my Direct Debit if I pay monthly?
- When does my insurance policy end? (1)
- If I don’t want my annual policy to renew how do I stop it?
- Who are Citymain?
-
iPad & Tablet
- How do I purchase insurance?
- Why shouldn't I cover my Tablet PC under my household insurance?
- How can I pay for my insurance?
- Who are WorldPay?
- How does a Direct Debit payment work?
- Is it possible to change the date that my Direct Debit payment comes out of my bank account?
- What if I have difficulty entering my bank details?
- I have a business bank account. Can I set up my Direct Debit in the normal way?
- I am not the sole signatory on the bank account. Can I set up my Direct Debit in the normal way?
- Can I use the Manual Direct Debit Mandate to send in my bank details instead of entering them on the website screen?
- Who do I send the Manual Direct Debit Mandate to, when I have completed it?
- What if I have difficulty entering my personal details?
- What if I have difficulty entering my tablet PC details?
- What am I insured for?
- How much is the excess?
- Will my annual policy automatically renew after the 12 month period?
- Can I insure my tablet PC if I live outside the UK?
- How can I check if the transaction was successful and my payment has gone through?
- How do I cancel my insurance policy?
- How is Citymain authorised to take money from my bank account?
- How do I get another copy of my policy documents?
- What if I do not receive any Email confirmation?
- What if I do not have a facility to print the documents from the Email confirmation?
- If I have a question or query what do I do?
- How long will it take for someone to reply to my question or query?
- How do I make an claim?
- What is involved in making an insurance claim?
- Can I make a claim on behalf of someone I know?
- How can I report theft or malicious damage to the police?
- How long will it take for my claim to be processed?
- How can I check the status of my insurance claim?
- How do I make a complaint?
- Is there an age limit on the laptop and tablet PC I want to insure?
- Can I take out insurance if I bought my laptop or tablet PC from eBay or another auction?
- Demands and Needs Statement
- Important Information
- How do I find out my Serial number?
- Which makes and models of laptop and tablet PC do you cover?
- Can I add another laptop and tablet PC to my policy?
- Is there a discount if I insure more than one laptop or tablet PC?
- Do I need a proof of purchase if I make a claim?
- Is there a limit on the number of claims I can make?
- What should I do if I need to make a claim at the weekend when the call centre is closed?
- Are the replacement laptop and tablet PC brand new?
- Who is covered under my insurance?
- What should I do if I don’t receive my policy documents?
- If I have moved how do I inform you of my new address?
- Am I still covered if I change the item on cover?
- Can I change the date of my Direct Debit if I pay monthly?
- When does my insurance policy end?
- If I don’t want my annual policy to renew how do I stop it?
- Who are Citymain?
-
Business
- Demands and Needs Statement
- Important Information
- What is the handset insured for?
- How much is the Excess?
- When does the insurance policy end?
- Will the policy automatically renew after the 12 month period?
- Can I insure the handsets if I live outside the UK?
- How do I cancel the insurance policy?
- How do I get another copy of the policy documents?
- If I have a question or query what do I do?
- How long will it take for someone to reply to my question or query?
- How do I make an insurance claim?
- What is involved in making an insurance claim?
- Can I make a claim on behalf of someone I know?
- How can I report theft or malicious damage to the police?
- How long will it take for my claim to be processed?
- How can I check the status of my insurance claim?
- Am I still covered if I upgrade/change my handset?
- How do I make a complaint?
- Contact Us
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