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September 17, 2014

Reducing the Impact of Water Damage

Whether it's a mug of tea, the unpredictable British weather or a spin in the washing machine, accidents will always happen where liquids and technology are concerned. When it's your smartphone that bears the brunt of a water-based incident, your next moves can make the difference between a restored phone and one that's utterly dead - so it's important you do the right thing!

The first thing to note is that you should retrieve your phone from the water as soon as possible. Next, if you can remove the battery and ignore the urge to check if the phone still works. Don’t worry about turning it off, just get the battery out to reduce the chance of it short-circuiting! However, with many new phones the battery is built-in and can't be removed. Though you shouldn't touch any buttons (disturbing buttons could allow water to travel further into the device), turn the phone off as quickly and as carefully as you can.

Remove any phone cases, SD cards and the SIM card, and dry any visible water. If you've had the foresight to invest in a silica-based pouch like a Recuetec pack or a Bheestie Bag, put your device inside and follow the products' instructions. If you're in need of an emergency fix, fill a container with dried, uncooked rice and entirely cover your phone. Seal the lid, and leave the device untouched for at least 36 hours, preferably longer.

Once you're confident that your phone is entirely dry, you can risk tuning it on - but remember that many of our mobile policies cover liquid damage, so be sure to get in touch if you have any further problems.