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0333 999 7905

Mon - Sat 9.00AM - 5.30PM

  • five stars
    Best iPhone Insurance on the market

    Having seen Martin Lewis talk about Insurance2go on his blog I researched a few mobile phone insurance providers and found this to be the best deal. Hopefully will never have to use but if I do I know it's in place in an emergency.

     

    Louise Ritchie
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  • five stars
    Very easy

    The process was very very easy and it explains everything well on the site. So much so this is already the 2nd policy I have taken out. One for me and another for my husband.

    14Banks
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  • five stars
    Renewed

    I was so happy with the service I received I decided to renew my cover, without hesitation.

    Mr Tucker
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  • five stars
    phone insurance

    Very easy website to follow...easier details to complete...low cost with fantastic cover!! Would definitely recommend this site and policy to friends and family...

    166Somerville
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  • four stars
    Successful claim completed

    I had my iPhone insured for 2 years before badly water damaging it. It does take time to submit the claim, have it assessed, they request the required documentation, you send it back... so I ended up getting the phone swapped out at Apple to try to speed that up. That all took a few days, but went smoothly enough so I am pleased with the service.

    Miss A M Kirby
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  • five stars
    Easy site to use to get insured

    I would recommend it and insurance starts straight away not have a fortnight of limbo like with other insurance companies even though I was with them for over a year with my last iPhone.

    Guest
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  • five stars
    whats not to like

    I found nothing could be easier in choosing and buying phone insurance. I found the site through a comparison web site, I found that from comparing the cover and prices to the actual purchase it was an absolute doddle. Cover was immediate and the payment was set up in minutes and confirmed within 24 hrs. I wish I had discovered this site a long time ago.

    Mr Norris
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  • five stars
    Simple and cheap

    Brilliant! Cheapest iPhone insurance about. I was quoted £14.99 when I bought the phone but I declined and found this online. I have used them before and would recommend. Setting up takes 5 minutes!

    431Cahill
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  • five stars
    Insurance2go mobile phone policy

    Insurance2go was recommended by my daughter. She had an excellent response when her phone was stolen.

    I found the policy very easy to initiate, and seems good value compared to other iPhone policies.

    Mrs Myerscough
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  • five stars
    perfect, quick and easy

    Just what I needed, very quick and easy so impressed. I found a similar insurance provider but your website is much easier to navigate so chose you instead! Thank you for great insurance for my iPhone!

    Winstona379
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Do I need a proof of purchase if I make a claim?

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Important Information

 

Important Information

The Sale of Goods Acts lay down several conditions that all goods or services sold by a trader must meet. The goods or services must be of satisfactory quality, as described and fit for purpose. Your statutory rights are limited which is why we offer insurance (not just an extended warranty) specially designed to protect your mobile phone against risks such as:

  • Full (Accidental Damage, breakdown, theft and loss cover only)

  • Standard (Theft and Loss cover only)

  • Unauthorised calls following a valid theft or loss claim:

Insurance2go

Insurance2go is a trading name of Loyal Insurance Services Ltd who are authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 430316 in respect of arranging mobile device insurance. Citymain Administrators Limited are the policy and claims administrator of Insurance2go mobile device insurance. Citymain Administrators Limited are authorised and regulated by the FCA to arrange general insurance products, their firm reference number is 306535 and their registered address is 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN and Company No. 03979666.

Citymain Administrators Limited have arranged Insurance2go mobile device insurance with UK General Insurance Limited on behalf of Great Lakes Insurance SE, their UK Branch registered office is: Plantation Place 30 Fenchurch Street, London, EC3M 3AJ, registered in England and Wales Company No. 4506493 and are subject to regulation by the FCA and Prudential Regulation Authority under Firm Reference No. 769884.

These details can be checked on the Financial Services Register atwww.fca.org.uk/firms/systems-reporting/register or by calling them on 0800 111 6768.

We all take and or share, regulatory responsibilities to ensure that our communications with you regarding Insurance2go mobile device Insurance are clear, fair and not misleading.

 

Business mobile device insurance

Square Pound Limited is a sister company of Loyal Insurance Services Limited and is authorised by the FCA under firm reference number 564471 in respect of arranging Business mobile device insurance. Burnett & Associates Limited are the policy and claims administrator of Business mobile device insurance. Burnett & Associates Limited are authorised and regulated by the FCA to arrange general insurance products, their firm reference number is 305511 and their registered address is 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN and Company No. 01472537

Burnett & Associates Limited have arranged for Business mobile device insurance with UK General Insurance Limited on behalf of Great Lakes Insurance SE, their UK Branch registered office is: Plantation Place 30 Fenchurch Street, London, EC3M 3AJ, registered in England and Wales Company No. 4506493 and are subject to regulation by the FCA and Prudential Regulation Authority under Firm Reference No. 769884.

These details can be checked on the Financial Services Register atwww.fca.org.uk/firms/systems-reporting/register or by calling them on 0800 111 6768.

 

WHAT TO DO IF YOU HAVE A COMPLAINT?

If you are not happy with the service, in the first instance, please write to the Customer Relations Manager of the administrator. Their contact details are:

FAO: Customer Relations Manager
Citymain Administrators Limited 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN
Tel: 0333 999 7906 (local rate call).
E-mail: customerrelations@spbuk.com

If your complaint about the sale of your policy cannot be resolved by the end of the third working day, your agent will pass it to:
Customer Relations Department UK General Insurance Limited
Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, LS10 1RJ

Tel: 0345 218 2685
Email: customerrelations@ukgeneral.co.uk

You have the right to contact the Financial Ombudsman Service at any time: The Financial Ombudsman Service, Exchange Tower, London E14 9SR, United Kingdom. Telephone: 030001239123. For calls outside of the UK, please call 0044 207 964 1000. Email: complaint.info@financial-ombudsman.org.uk. Web Address: www.financial-ombudsman.org.uk

If you wish to complain about an insurance policy purchased online you may be able to use theEuropean Commission’s Online Dispute Resolution platform, which can be found at the followingaddress: http://ec.europa.eu/consumers/odr

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

Other Insurance (including some elements of household insurance) may be available for your mobile phone other than from the insurer whose cover is offered on this site. Your mobile phone insurance will NOT be automatically terminated in the event of a claim being made.

Like all policies, there are some things this insurance does not cover. Importantly these may include, but not limited to;

  • any mobile phone purchased second hand and any mobile phone which is purchased from a retail or sales outlet situated outside of the United Kingdom.

  • any claim arising from abuse or wear and tear or gradual deterioration, any other costs that are caused by the incident unless specifically stated in your certificate schedule.

  • claims for theft or malicious damage which are not accompanied by a crime reference number.

  • any claim which is not reported as soon as reasonably possible following discovery of the incident or from your return to the United Kingdom where the incident occurred outside of the United Kingdom.

  • any claim where your mobile phone is stolen from any unattended vehicle where thevehicle’s windows and doors have not been closed and locked and all the security systems have not been activated.

  • any handset more than 6 months old at the time of purchasing the insurance, as evidenced by the relevant proof of purchase. (Specific to Insurance2Go)

     

Please refer to your Key facts and Terms and Conditions for full cover information

There is an excess on each claim as specified in the policy document. All policies have a maximum limit of liability for any claim which shall be the replacement cost of the telephone and in any event shall not exceed the maximum liability as shown on your certificate schedule.

You are required to take all reasonable precautions to protect the phone against theft, loss (where appropriate) or damage as specified in the Policy Document. Premiums inclusive of Insurance Premium Tax will be as confirmed at the time of purchase and in respect of Insurance 2 Go, annual premiums will be collected by Loyal Insurance Ltd trading as Insurance 2 Go by Credit/Debit Card and monthly premiums will be collected by Citymain Administrators Ltd by Direct Debit. In respect of Business mobile device insurance, annual premiums will be collected by Loyal Insurance Ltd.

For Insurance2go you can auto renew your annual policy. You will be contacted up to 45 days before the renewal date of your policy and we will tell you about any changes to the premium or the policy terms and conditions. If you do not want to auto renew your policy, you just need to contact the Administrator on the contact details provided in the renewal notice. If you do nothing, then the renewal premium will be taken from the credit/debit card details provided at the time of the initial purchase. If the credit/debit card details have changed, please follow the instructions within the Frequently Asked Questions below. You can advise the Administrator about any changes to your personal details or decide not to use the auto renew service at any time by calling 0333 999 7905 (local rate call).

In the event your claim is authorised and your handset is replaced, we will endeavour to replace it with an identical new or fully refurbished handset. Should this not be possible the administrator will replace it with a new or fully refurbished handset of a comparable specification or the equivalent value.

You have the right to cancel the insurance policy at any time by contacting the administrator.

If you need to make a claim under the insurance, please contact the Administrator on the contact details provided below:

 

Insurance2go

Email: help@insurance2go.co.uk

Post: Insurance 2 Go, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN

Telephone: 0333 999 7905 (local rate call) Monday to Saturday 9:00am-5:30pm

 

Business mobile device insurance

Email: admin@burnett.co.uk

Post: Insurance 2 Go, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN

Telephone: 0333 999 7905 (local rate call) Monday to Saturday 9:00am-5:30pm