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Do I need a proof of purchase if I make a claim?

  • Q
  • Do I need a proof of purchase if I make a claim?

  • A
  • Yes, you must have a proof of purchase for your mobile phone if you wish to make a claim.  The proof of purchase must provide evidence that you own the phone and that the phone is within the 6 month age limit.  Therefore, the proof of purchase must include the make, model and IMEI number of your mobile phone.  If you cannot provide this evidence, your claim may be rejected.

    If you do not possess or were never issued with a receipt for your mobile phone because they were provided free as part of a contract, e.g. through a mobile phone service provider, you will need to provide evidence of the original order and/or contract under which the mobile phone was supplied.  

    Again, if you cannot provide this evidence, your claim may be rejected.

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