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Are the replacement laptops, iPads or tablets brand new?

  • Q
  • Are the replacement laptops, iPads or tablets brand new?

  • A
  • Where we can, we will repair your laptop, iPad or tablet. However, in the event that your claim is authorised and your laptop, iPad or tablet is replaced, we will do our best to replace it with an identical fully refurbished or new item. Should this not be possible we will replace it with a fully refurbished or new item of a comparable specification or the equivalent value. Please note it may not always be possible to replace your laptop, iPad or tabletwith the same colour.

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