defaqto 2015 - 5 star mobile phone insurance
Home

About Us

 

This is our initial disclosure document. This is important information which you should read to decide if our services are right for you.

Who we are?

Loyal Insurance Services Limited, trading as Insurance 2 Go, registered address 9 Quy Court, Colliers Lane, Stow-cum-Quy, Cambridge, CB25 9AU.

What is our Statutory Status?

Loyal Insurance Services Limited is trading as Insurance 2 Go which is authorised and regulated by the Financial Conduct Authority (FCA).
Loyal Insurance Services Limited's FCA Register number is 430316.
All the above information can be checked by visiting the FCA website at www.fca.gov.uk/register.
Alternatively, you can contact the FCA on Tel: 0800 111 6768.

Whose products do we offer?

We choose to only offer mobile phone insurance and the insurers are AIG Europe Limited. AIG Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN 202628). This information can be checked by visiting the FS Register (www.fca.org.uk).

Which service will we provide you with?

You will not receive advice or recommendation from us for mobile phone insurance. We do however provide you with information to help you make your own choice about how to proceed.

What do I do if I need to: Make a billing enquiry/change my details/notify a claim

In the event you need to contact us please do so via our admin team:

What do I do if I need to: Make a complaint?

If there is any occasion when our service does not meet your expectations please contact us using the appropriate contact details below:

Claims or Service related complaints:

Citymain Administrators Ltd, Enterprise House, Isambard Brunel Drive, Portsmouth, PO1 2RX

Telephone: 0333 999 7905 (local rate call)

E-mail: customerrelations@citymain.com

Sales related complaints:

Loyal Insurance Services Lt. t/a Insurance 2 Go, 9 Quy Court, Colliers Lane, Stow-Cum-Quy, Cambridge, CB25 9AU

Email:i2gcustomerservices@citymain.com

 

We will acknowledge the complaint within 5 business days of receiving it, keep you informed of progress and do our best to resolve matters to your satisfaction within 8 weeks. If we are unable to do this you may be entitled to refer the complaint to the Financial Ombudsman Service who will review your case. We will provide full details of how to do this when we provide our final response letter addressing the issues raised.

Are the Insurers covered by the Financial Services Compensation Scheme (FSCS)?

You may be entitled to compensation from the Financial Services Compensation Scheme for Your insurance benefits if the Insurers become insolvent or are unable to meet their obligations. Further details are obtained from the Financial Services Compensation Scheme website http://www.fscs.org.uk/ or by phone at 020 7892 7300. Alternatively, You may write to: Financial Services Compensation Scheme, 7th floor Lloyds Chambers, Portsoken Street, London E1 8BN.