This is our initial disclosure document. This is important information which you should read to decide if our services are right for you.
Loyal Insurance Services Limited is trading as Insurance 2 Go which is authorised and regulated by the Financial Conduct Authority (FCA). Loyal Insurance Services Limited's FCA Register number is 430316. All the above information can be checked by visiting the FCA website at www.fca.gov.uk/register. Alternatively, you can contact the FCA on Tel: 0800 111 6768.
We choose to only offer insurance underwritten by a single insurance undertaking – Jubilee Managing Agency Limited.
You will not receive advice or recommendation from us for insurance. We do however provide you with information to help you make your own choice about how to proceed.
If you wish to register a complaint, please contact us:
In writing: Insurance 2 Go, PO Box 116, Ryde, PO33 2WX
By telephone: 0844 576 2277
It is always the intention to provide you with a first class service when you make a claim. However, if you are not happy with the service please in the first instance write to the Managing Director of the Administrator. If you are not satisfied with the response you may then ask the Complaints Department at Lloyd's of London 1 Lime Street, London EC3M 7HA to review your case and ultimately you may contact the Financial Ombudsman Service South Quay Plaza, 183 Marsh Wall, London E14 9SR.
You may be entitled to compensation from the Financial Services Compensation Scheme for Your insurance benefits if the Insurers become insolvent or are unable to meet their obligations. Further details are obtained from the Financial Services Compensation Scheme website http://www.fscs.org.uk/ or by phone at 020 7892 7300. Alternatively, You may write to: Financial Services Compensation Scheme, 7th floor Lloyds Chambers, Portsoken Street, London E1 8BN.
We are insurance2go, a company dedicated to offering great value mobile phone insurance to our UK customers.
Insurance 2 Go is a trading name of Loyal Insurance Services Ltd which was set up by two colleagues Duncan Spencer and Gary Beeston who met and worked for a major high street mobile phone retailer.
Here they realised that there was a market for really great value for money mobile phone insurance that offered comprehensive cover at a far more competitive price than was (and still is) offered at high street mobile phone retailers and the networks.
Loyal Insurance have been trading successfully for over 6 years. Loyal Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority (number 430316) giving you reassurance that you’re dealing with a reputable company that is operating in a strong regulatory environment and all policies are protected by the financial services compensation scheme.
For billing queries, change of details and claims please contact our admin team: