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About Us

This is our initial disclosure document. This is important information which you should read to decide if our services are right for you.

Who we are?

Loyal Insurance Services Limited, trading as Insurance 2 Go, registered address 9 Quy Court, Colliers Lane, Stow-cum-Quy, Cambridge, CB25 9AU.

What is our Statutory Status?

Loyal Insurance Services Limited is trading as Insurance 2 Go which is authorised and regulated by the Financial Conduct Authority (FCA).
Loyal Insurance Services Limited's FCA Register number is 430316.
All the above information can be checked by visiting the FCA website at www.fca.gov.uk/register.
Alternatively, you can contact the FCA on Tel: 0800 111 6768.

Whose products do we offer?

We choose to only offer computer insurance underwritten by a single insurance undertaking – Jubilee Managing Agency Limited.

Which service will we provide you with?

You will not receive advice or recommendation from us for mobile phone insurance. We do however provide you with information to help you make your own choice about how to proceed.

What do I do if I need to: Make a billing enquiry/change my details/notify a claim

In the event you need to contact us please do so via our admin team:

What do I do if I need to: Make a sales queries please contact our sales team:

In the event you wish to register a complaint, please contact us via our Customer Relations Team:

Please be assured that we treat each enquiry with confidentiality and that we will endeavour to answer you as fully and promptly as possible. Any information provided will only be used for the purpose for which it was submitted. For further information please see our Policy Documents and Legal information.

What do I do if I need to: Make a complaint?

In the event you wish to register a complaint, please contact us via our Customer Relations Team:

It is always the intention to provide you with a first class service when you make a claim. However, if you are not happy with the service please in the first instance write to the Managing Director of the Administrator. If you are not satisfied with the response you may then ask the Complaints Department at Lloyd's of London 1 Lime Street, London EC3M 7HA to review your case and ultimately you may contact the Financial Ombudsman Service South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Are the Insurers covered by the Financial Services Compensation Scheme (FSCS)?

You may be entitled to compensation from the Financial Services Compensation Scheme for Your insurance benefits if the Insurers become insolvent or are unable to meet their obligations. Further details are obtained from the Financial Services Compensation Scheme website http://www.fscs.org.uk/ or by phone at 020 7892 7300. Alternatively, You may write to: Financial Services Compensation Scheme, 7th floor Lloyds Chambers, Portsoken Street, London E1 8BN.


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